Refund & Replacement Policy
PopX offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at firstname.lastname@example.org within 3 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. PopX will dispatch a replacement as soon as we receive your returned order.
We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.
We do not exchange products if the customer has ordered a wrong item.
Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.
Any refund/exchange against RTO orders will be not initiated, You can Request Us to Re-Ship it with New Actual Address & Contact Details. We will reship it.
As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you for this in the form of Reward Points/coupon which you can use for future orders. Please make sure your courier costs do not exceed the amount stipulated above.
We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
Replacement and Refund for any order will not processed without sharing photographic and videography evidence(small video) of your faulty product. So please share photo and video evidence before replacement or refund.
Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as reward points/coupon. Refund of shipping charges is not applicable.
What are the conditions for Replacement Or Refund?
To be eligible for free replacement, return, refund of any item – buyer must product an authenticated unboxing video(small video) which can support buyer’s claim. No replacement claim will be accepted without unboxing video.
replacements or refund can be requested if the following conditions apply:
- Item received is physically damaged; (you must prove this by a video of unpacking or unboxing)
- Item received is different from their description on the product detail page
- Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing)
- Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing)
Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery will not be eligible for replacement/refund.
How do I cancel my order?
No worries. If unfortunately you have to cancel your order, please do so within 1-2 hours of placing the order an e-mail to email@example.com, because our dispatch is uber-efficient. We will Deliver the same item that you had ordered hence in this situation refund/replace of order will not take place.
In case you have already paid for your order, refunds will be made in form of reward points / coupon that you can use for future order from our store.
I wish to change my order. Will it be possible?
You can always update your confirmed order (before the order is processed), but unfortunately you cannot add any more products to your order once the order is confirmed.
However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at firstname.lastname@example.org. Our customer care team will have you sorted with all possible solutions